# How can I cancel my car rental reservation?

> If your car rental reservation has a free cancellation policy you can cancel it directly on the Travel Booking Portal If your car rental reservation requires 

Source: https://travelbooking-faqs.hopper.com/en_us/how-can-i-cancel-my-car-rental-reservation-SkpiShC1ll

Last updated: 2026-09-17T14:29:21.673Z

If your car rental reservation has a free cancellation policy, you can cancel it directly on the Travel Booking Portal. If your car rental reservation requires a fee to cancel, you can contact our customer support team to cancel your booking. If your booking is non-refundable, that means it can’t be canceled by Hopper or the car rental company.  
  

### **How to Cancel a Car Rental with Free Cancellation:**

1.  Login to your CommBank app and search for Travel Booking.
    
2.  Once in Travel Booking, look for “My Trips” inside the Menu ☰
    
3.  From there, select the car reservation you want to manage.
    
4.  Select “Cancel Reservation”.
    
5.  Review the cancellation policy and then proceed to cancel.
    

If eligible, after Hopper has processed your refund, you should receive it in your payment account in 7-10 business days, potentially up to 2 billing cycles, depending on your financial institution.  
  

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### **Car Rental Cancellation Policies:**

Each car rental company defines and enforces its own cancellation policies, which usually fit into one of four categories:  
  

#### **Types of car rental cancellation policies:**

*   **Free Cancellation:** If you cancel, you will get the total cost of your car rental refunded.
    
*   **Flexible Cancellation:** If you cancel within the indicated time frame, you will get the total cost of your car rental refunded. If you cancel after, a fee will apply.
    
*   **Paid Cancellation:** If you cancel, you will receive a partial refund after cancellation fees are deducted.
    
*   **Non-Refundable:** It is not possible to cancel or get a refund.
    

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**To review your cancellation policy:**

1.  Login to your CommBank app and tap on Travel Booking from the homepage.
    
2.  Once in Travel Booking, look for “My Trips” inside the Menu ☰
    
3.  From there, select the car reservation you want to review.
    
4.  Review your car reservation details.
    
5.  Paying special attention to the “Cancellation Policy” section.
    

You can also go to your confirmation email and review your Car Reservation details there.  
  

#### **Extenuating Circumstances**

Car rental services typically do not make exceptions to their cancellation policies, except in cases of extenuating circumstances, such as a family death or medical emergency. Each company defines these circumstances and may require supporting documentation. Other exceptions, like extreme weather or natural disasters, are not granted individually and are usually temporary. Hopper can only process refunds authorized by the car rental service. For more details, please contact our customer support team.