# Commbank > Commbank knowledge base – help articles and documentation. ## Help with Flights - [How do I manage my booking on the airline's website?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-manage-my-booking-on-the-airline-s-website-SkEAQesxR.md): Youll need your airline confirmation code as well as the passenger names to manage your booking on the airlines website How to access your confirmat - [Where do I find my boarding pass?](https://travelbooking-faqs.hopper.com/en_us/where-do-i-find-my-boarding-pass-rJogNlsg0.md): You will get your boarding pass from the airline either online or at the airport We dont have access to your boarding pass Get your boarding pass online - [What if there is an airline schedule change or cancellation to my booking?](https://travelbooking-faqs.hopper.com/en_us/what-if-there-is-an-airline-schedule-change-or-cancellation-to-my-booking-BkyENgsgA.md): When it comes to airline schedule changes and cancellations we are unable to directly influence or control flight schedules We will notify you about flight ca - [How do I select seats?](https://travelbooking-faqs.hopper.com/en_us/-S1DK4ljeC.md): If the airline you are booking with offers seat selection you will be prompted to select seats during the booking process Some seats may be free of charge whi - [How do I book a flight?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-book-a-flight-r15A4gogA.md): Log into your CommBank app and tap on Travel Booking from the homepage From there select the Flights tab and choose One Way or Round Trip based on yo - [How do I change my flight?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-change-my-flight-SJJQBgsxC.md): Change of plans It happens We will use your airline and fare details to guide you through changing or requesting to change your flight Before you reque - [What if my flight is disrupted, cancelled, or delayed while travelling?](https://travelbooking-faqs.hopper.com/en_us/what-if-my-flight-is-disrupted-cancelled-or-delayed-while-travelling-SJaSEesgA.md): Flight disruptions and delays are an inevitable part of travel and while they can be frustrating they are beyond our control If you find yourself facing a de - [How can I cancel my flight?](https://travelbooking-faqs.hopper.com/en_us/how-can-i-cancel-my-flight-HkXqOxieR.md): Before you request a cancellation here are some tips to help you cancel your travel plans as seamlessly as possible If you made a booking within the past - [Can I change or update traveler information after booking a flight?](https://travelbooking-faqs.hopper.com/en_us/can-i-change-or-correct-traveler-information-after-booking-a-flight-HyAbxWogC.md): You can update your traveler information any time before booking a flight in the traveler section We recommend keeping this uptodate for all travelers as - [What if my booking is affected by a travel alert?](https://travelbooking-faqs.hopper.com/en_us/what-if-my-booking-is-affected-by-a-travel-alert-BJ86ejg0.md): In an unpredictable world travel advisories are issued to provide travelers with important information that may impact their plans Its important to note that - [How can I earn frequent flyer points from the airline?](https://travelbooking-faqs.hopper.com/en_us/how-can-i-earn-frequent-flyer-points-from-the-airline-H1CJzWoe0.md): Be sure to update your traveller details with your frequent flyer information before booking your flight through Travel Booking Frequent flyer details will not - [How can I manage my booking to add more baggage, upgrade seats, add dietary requirements or to ask for wheelchair assistance?](https://travelbooking-faqs.hopper.com/en_us/how-can-i-manage-my-booking-to-add-more-baggage-upgrade-seats-add-dietary-requirements-or-to-ask-for-wheelchair-assistance-r1FfilA.md): If you were unable to complete your booking preferences during the booking process you should be able to manage your booking directly on the airlines website - [What can I do if I missed my flight?](https://travelbooking-faqs.hopper.com/en_us/what-can-i-do-if-i-missed-my-flight-SkBBGslC.md): If you have missed your flight or anticipate missing it it is crucial to contact the airline immediately Depending on the situation they may or may not be ab - [When do I need a passport, visa, transit visa or other travel documents?](https://travelbooking-faqs.hopper.com/en_us/when-do-i-need-a-passport-visa-transit-visa-or-other-travel-documents-rJ9KMWslC.md): When it comes to travel its always advised to plan ahead Domestic travel If you are traveling domestically you will need one of the following to che - [How do I view my flight?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-view-my-flight-H1n0zWoxA.md): Log into your CommBank app and tap on Travel Booking from the homepage Navigate to My Trips Select the trip you wish to view and you will be able to see y - [How do I use my Future Travel Credit?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-use-my-future-travel-credit-r1B4DcmA.md): If you cancel your flight with some airlines they will offer you a future travel credit FTC to rebook a new flight at a later date To redeem your futu - [Why is my flight booking pending?](https://travelbooking-faqs.hopper.com/en_us/why-is-my-flight-booking-pending-ryWtpmElkx.md): When you book a flight on Hopper we may put a temporary hold on your payment method for the total amount of your booking This allows us to hold your spot with ## Help with Hotels - [How do I book a hotel reservation?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-book-a-hotel-reservation-S1BLAgje0.md): Log into your CommBank app and search for Travel Booking from the homepage Select Hotels and enter the city youd like to stay as well as your travel d - [How do I cancel my hotel reservation?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-cancel-my-hotel-reservation-HJAh0gilC.md): Need to cancel a hotel reservation Since hotel cancellation policies vary we recommend that you review the hotels policy before you cancel your reservation - [Can I change my hotel booking?](https://travelbooking-faqs.hopper.com/en_us/can-i-change-my-hotel-booking-H17e1ZsxR.md): We cant change your hotel booking If your booking is refundable you can always cancel and rebook with us online or by contacting our support team Keep i - [Can I change the guest name on my hotel booking?](https://travelbooking-faqs.hopper.com/en_us/can-i-change-the-guest-name-on-my-hotel-booking-BJGAZjx0.md): We are not able to change the name on your hotel reservation for security reasons To add a name to your reservation please contact the hotel directlywe are u - [How do I view my hotel reservation?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-view-my-hotel-reservation-SkFeQWsgR.md): Log into your CommBank app and tap on Travel Booking from the homepage Navigate to My Trips Select the trip you wish to view and you will be able to see y - [Can I extend my hotel stay?](https://travelbooking-faqs.hopper.com/en_us/can-i-extend-my-hotel-stay-HJ1XUafbJx.md): If you want to extend your stay you can make an additional reservation at the same hotel subject to the hotels availability In some cases the hotel may be ## Help with Cars - [How do I book a car rental?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-book-a-car-rental-H1M5knAyee.md): Heres how you can book a car rental reservation with us Login to your CommBank app and search for Travel Booking Open Travel Booking and click the Ca - [Can I change my car rental reservation?](https://travelbooking-faqs.hopper.com/en_us/can-i-change-my-car-rental-reservation-rJLuHnRkge.md): Unfortunately we cant make modifications to car rental reservations However if your car rental reservation has a free cancellation policy you can cancel - [How can I cancel my car rental reservation?](https://travelbooking-faqs.hopper.com/en_us/how-can-i-cancel-my-car-rental-reservation-SkpiShC1ll.md): If your car rental reservation has a free cancellation policy you can cancel it directly on the Travel Booking Portal If your car rental reservation requires - [Can I reserve a specific car make and model?](https://travelbooking-faqs.hopper.com/en_us/can-i-reserve-a-specific-car-make-and-model-Bkm1P2AJle.md): When booking a car on the Travel Booking Portal you will have the option to select from various vehicle categories including Sedan SUV or luxury Its impor - [Is there a minimum age to rent a car?](https://travelbooking-faqs.hopper.com/en_us/is-there-a-minimum-age-to-rent-a-car-HywWv301ge.md): Policies regarding young drivers can vary depending on the car company and specific location In general car rental companies consider drivers under 25 young - [What do I do if my rental car was damaged or involved in an accident?](https://travelbooking-faqs.hopper.com/en_us/what-do-i-do-if-my-rental-car-was-damaged-or-involved-in-an-accident-SyoVw3Akle.md): Here are the necessary steps to follow Contact the car rental company immediately to file an incident report You can find their contact number on the renta - [What do I need to bring when I pick up my rental car?](https://travelbooking-faqs.hopper.com/en_us/what-do-i-need-to-bring-when-i-pick-up-my-rental-car-H1mFvnAkxg.md): Preparing for an upcoming trip Heres what to have ready when you arrive at the pickup location A valid drivers license or an international drivers lice - [How can I extend my car rental?](https://travelbooking-faqs.hopper.com/en_us/how-can-i-extend-my-car-rental-BJMTv3Ckgx.md): If your reservation allows modifications and the pickup time hasnt passed yet you can get the fastest resolution for extending a trip by contacting the car - [Can I add a car seat or other extras to my car rental?](https://travelbooking-faqs.hopper.com/en_us/can-i-add-a-car-seat-or-other-extras-to-my-car-rental-ByVlOh01xg.md): You can choose to add extra equipment addons such as car seats snow tires snow chains and GPS These addons must be added at pickup time in most cases P - [What is the fuel policy for my rental car?](https://travelbooking-faqs.hopper.com/en_us/what-is-the-fuel-policy-for-my-rental-car-rJk7u3CJex.md): It is advised to refuel the vehicle youre renting to the same fuel level you received when you picked up the vehicle However some locations offer prepay opti ## Additional Help - [How do refunds work?](https://travelbooking-faqs.hopper.com/en_us/how-do-refunds-work-BkGf0gjgC.md): All Travel Booking refunds on eligible bookings are sent back to the original payment method You typically receive your refund within one or two billing cycles - [How does Auto Price Drop work?](https://travelbooking-faqs.hopper.com/en_us/how-does-auto-price-drop-worko-rk37JWjeC.md): If youre looking at flights and the price prediction tool recommends that you book now youll get free price drop protection That means we keep monitoring th - [How does Price Watch work?](https://travelbooking-faqs.hopper.com/en_us/how-does-price-watch-work-HJvL1boxA.md): CommBank partners with Hopper to provide a powerful tool that makes price predictions based on past data and current trends When you search for a flight youl - [What do I do if I get an error while booking?](https://travelbooking-faqs.hopper.com/en_us/what-do-i-do-if-i-get-an-error-while-booking-S1wFJjxA.md): You may encounter an error that says Oh no something went wrong These are the most common reasons it may appear and what do you can do it resolve them - [How do I contact customer support?](https://travelbooking-faqs.hopper.com/en_us/how-do-i-contact-customer-support-HJaYXesl0.md): Browse our FAQs for answers to many common questions or contact us directly from My Trips in the app Were happy to help Log into your CommBank app - [How does Best Price Guarantee work?](https://travelbooking-faqs.hopper.com/en_us/how-does-best-price-guarantee-work-rJQdqLc7A.md): Find a better price elsewhere within 24 hours of booking a flight Best Price Guarantee is added for free to all bookings made with us How it works I - [How does Flex It work?](https://travelbooking-faqs.hopper.com/en_us/how-does-flex-it-work-rynYQ9QC.md): If youre looking for some flexibility to cancel your booking because you can no longer travel you may want to add Flex It to your trip What is covered un - [How do Travel Credits with CBA work?](https://travelbooking-faqs.hopper.com/en_us/how-do-travel-credits-with-cba-work-BJ5fJP9QC.md): CBA travel credits are a form of payment issued by CBA that you may apply to future Travel Booking purchases Travel credits are issued in specific scenarios s - [How does Rapid Rebook Service work?](https://travelbooking-faqs.hopper.com/en_us/how-does-rapid-rebook-service-work-rJ7z50Ckke.md): Worried about your flight being delayed or canceled Add Rapid Rebook Service to your flight If your flight gets delayed for 3 hours or is canceled by the air